This Privacy Policy outlines how personal information is collected, used, disclosed, and managed in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Collection of Personal Information
Personal information may be collected when individuals interact with the services offered, including but not limited to:
- Contacting customer support;
- Making a purchase or booking;
- Subscribing to newsletters or updates;
- Participating in surveys, promotions, or feedback requests.
The types of personal information collected may include names, contact details, payment information, preferences, and usage data.
2. Use of Personal Information
Personal information may be used for the following purposes:
- To provide and manage products or services;
- To communicate with users regarding their inquiries or transactions;
- To improve services, marketing efforts, and customer experience;
- To comply with legal obligations or resolve disputes.
3. Disclosure of Personal Information
Personal information may be shared with:
- Service providers and contractors who assist in delivering services;
- Regulatory or law enforcement authorities if required by law;
- Other parties with consent or as permitted by law.
All reasonable steps are taken to ensure that third parties handle personal information in accordance with this Privacy Policy and the APPs.
4. Data Storage and Security
Personal information is stored securely, whether in electronic or physical form. Measures are in place to protect against misuse, interference, loss, unauthorized access, modification, or disclosure.
Access to personal information is restricted to authorized personnel only.
5. Access and Correction
Individuals have the right to:
- Access the personal information held about them;
- Request corrections if they believe the information is inaccurate, out of date, incomplete, irrelevant, or misleading.
Requests should be submitted via the contact method provided below.
6. Cookies and Analytics
Website usage may involve the use of cookies and analytics tools to gather data on browsing behaviour. This helps in improving website functionality and user experience. Users can choose to disable cookies through their browser settings.
7. Cross-Border Disclosure
Personal information may be stored or processed outside of Australia. When this occurs, reasonable steps are taken to ensure that overseas recipients do not breach the APPs.
8. Changes to This Policy
This Privacy Policy may be updated periodically. Users are encouraged to review it regularly to stay informed about how personal information is managed.
9. Complaints and Contact
Concerns or complaints about privacy practices should be directed to the appropriate contact point. All complaints will be handled in accordance with the Privacy Act.